Seminar for IT- Professionals: Better Dialogue with Internal Customers
Added Value Communication has developed a communication seminar for IT departments and IT professionals who want to strengthen the dialogue with their internal customers within their organisation.
One major challenge is to get the IT departments to speak the same language as the internal customers. Forget all the technical words, if you need to send a mail out because of server crashes. Think of those who will read the mail. Basically, they want to know what systems are not working, and when the error is corrected.
At the first planning meeting we have a dialogue with management about the specific challenges for the IT departments.
In preparation for the one-day-seminar we conduct a number of interviews with internal customers to provide a realistic picture of the situation.
At the seminar for the department's employees and managers these results are presented. We provide suggestions for how to establish a positive customer dialogue. We specifically focus on the importance of understanding the needs of the customer, when people are communicating with each other.
In workshops the participants are involved in cases, which are adapted to the specific organisation.
Beside IT departments the concept is adaptable for Finance, Purchasing and Production departments.
For more information about how the seminar can be adapted to your specific needs to improve the dialogue between your IT professionals and your internal customers contact Communication Adviser Christian Pedersen.
Check our other course - Communicating with internal customers 2.0
Read more about what the internal customers tell you.
Read about web texts with impact.
